It's a pity but I'm having to change the shop policy for replacing and refunding on missing parcels. Royal Mail do pay compensation for missing parcels after 15 days of non delivery so long as you have the proof of postage and the receipt showing how much postage you paid - there is a form to fill in with the seller and buyer details, then the buyer is contacted by Royal mail and asked to confirm non-delivery - fair enough. The only problem with this procedure are the buyers who decide the issue is closed as they have had their items replaced or have the payment refunded by myself!!
Brilliant! So I lose the cost of the item(s) I replace or the refunded payment plus the postage I paid due to customers that cannot be bothered to sign and post a simple form! Thanks!!! Considering Paypal (if used) would not automatically refund the customer when the proof of postage is provided as they then regard the fault as not the sellers and case closed!
Anyway, rant over. The new shop policy will be to NOT refund payments or replace any items until Royal Mail have received the signed form back from the customer, sorry to all those customers that are honest and would take matters to their final conclusion but a few rotten apples spoil the barrel for everyone.
Favorite piece of jewellery for today - Diamante heart earrings
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